Refund and Returns Policy

Thank you for shopping at housenook.co.uk. We value your satisfaction and strive to provide quality products and excellent customer service. Please read our return and refund policy carefully to understand your rights and obligations.

1. Return Eligibility

We accept returns under the following conditions:

Damaged or Defective Items: If you receive a product that is damaged or defective upon arrival, please contact us within 7 days of receipt with photographic evidence.
Incorrect Items: If the item received is not the one you ordered, please notify us within 7 days of delivery.
AliExpress Returns Program: For products covered under the AliExpress Returns Program, you may return the item within 15 days of receipt without providing a reason, provided the item is unused and in its original packaging.

2. Non-Returnable Items

Certain items are non-returnable:

Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.
Personalized or custom-made items.
Items returned after the 15-day return window.

3. Return Process

To initiate a return:

Contact our customer service team at help@housenook.co.uk with your order number and reason for return.
If your return is approved, we will provide you with the return address and instructions.
Ship the item back to the provided address. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).

4. Refunds

Once we receive and inspect the returned item:

If approved, a refund will be processed to your original method of payment within 5-10 business days.
If the return is not approved, we will notify you with the reason for denial.