Contact us - HouseNook

Company Information

Entity Name: NovaBiz (creator of HouseNook)

Entity Type: Delaware LLC

EIN: 38‑4351076

Registered Agent Address:
131 Continental Dr, Suite 305
Newark, DE 19713
United States

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

1. What is Housenook?

Housenook is your online destination for stylish home décor and furnishings. We partner with trusted suppliers to bring you quality pieces that help you create a cozy, personalized living space.

2. How long does delivery take?

Standard delivery: 7–12 business days
Express options: occasionally as fast as 3 business days
You’ll receive a tracking link as soon as your order ships so you can follow its progress.

3. What is your return and exchange policy?

You have 15 days from the date you receive your order to request a return or exchange.
Items must be unused and in their original packaging.
To start a return or exchange, email help@housenook.co.uk with your order number and reason; we’ll send you the return instructions.

4. Which payment methods do you accept?

Credit & Debit Cards (Visa, MasterCard, American Express)
Amazon Pay
Apple Pay & Google Pay
Afterpay/Clearpay
All payments are processed securely through PCI‑compliant gateways.

5. How can I contact customer support?