Terms and Conditions

Effective Date: April 17, 2025

Welcome to housenook.co.uk. These Terms and Conditions (“Terms”) govern your access to and use of our website and services. By accessing or placing an order through our website, you agree to be bound by these Terms.

1. General Information

The website housenook.co.uk is owned and operated by Housenook Ltd.
We operate as a dropshipping business; products are fulfilled by third-party suppliers and shipped directly to customers.

2. Eligibility

By using this site, you confirm that:

You are at least 18 years old, or have the legal authority to enter into agreements.
You agree to provide accurate and current information when placing an order.

3. Products & Descriptions

We aim to display products as accurately as possible. However, we do not guarantee that the images or descriptions are entirely error-free. Product availability is subject to change without notice.

4. Prices and Payment

All prices are listed in GBP (£).
We reserve the right to modify pricing without prior notice.
Payment is due at the time of purchase through secure third-party payment gateways (e.g., PayPal, Stripe).
We do not store or process any credit card details.

5. Shipping & Delivery

Shipping times may vary depending on the destination and the supplier.
Estimated delivery time typically ranges from 7 to 20 business days.
We are not responsible for delays caused by customs or courier services.

6. Returns & Refunds

Please refer to our Return & Refund Policy for detailed information.

We only accept returns under specific conditions (e.g., defective, incorrect items).
Most products are covered under the AliExpress Returns Program (15-day return from delivery).

7. Cancellations

Orders can only be cancelled within 24 hours of placing the order. After that, the order may already be processed and in transit.

8. Limitation of Liability

We shall not be held liable for:

Any indirect, incidental, or consequential damages.
Any delay or failure due to circumstances beyond our control (e.g., natural disasters, customs issues).

9. Intellectual Property

All content on this website (text, logos, images, graphics) is the property of NovaBIZ Ltd or its partners and is protected by copyright and trademark laws. Unauthorized use is strictly prohibited.

10. Third-Party Links

Our site may include links to external websites. We are not responsible for the content or privacy practices of third-party websites.

11. Modifications

We reserve the right to modify these Terms at any time. Changes will take effect immediately upon posting on the site. It is your responsibility to review the Terms periodically.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.